Need Help? We're Here for You
Easiest, safest way to reach us about your Lumen card via chat in the Lumen app.
Chat in the App
This connects you directly with one of our support advisors, who can assist you with managing your account.
Secure & encrypted
Call Us
If you're unable to access the app, you can reach our customer support team by phone.
0345 257 58 59
Customer Support Opening Hours
Monday to Friday, 9:00 AM – 5:00 PM
Lost or Stolen Card?
If your card has been lost or stolen, our AI assistant is available 24/7 on 0345 257 58 59 to help you take immediate action.
Alternatively, you can place a temporary block on your card through the app.